Reference

How We Handle Your Account Information

We collect your mobile number, wallet details and account activity to process deposits through bKash, Nagad and Rocket, verify withdrawals, and keep your login secure.

Account registration dataPayment transaction recordsDevice and login historyCommunication preferencesSupport chat logs
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777joya How We Handle Your Account Information
DATA PROTECTION

How We Safeguard Your Information

We built our data-handling practices around encryption, access controls, and transparency so you know what happens to your mobile wallet transactions and account activity. Below are the four areas that matter most when you fund your account with bKash, Nagad or Rocket and play on our platform.

Collection and Purpose We collect your mobile number to verify your identity, your bKash or Nagad account details to process deposits, your device information to prevent duplicate logins, and your game history to recommend relevant slots or tables. Every piece of data serves a clear operational purpose tied to account security, payment processing or platform improvement.
Retention and Deletion Transaction records for bKash, Nagad and Rocket payments are kept for the period required by financial compliance rules in the regions we operate. Once that period expires, we delete or anonymise the data unless you have an active dispute or regulatory hold. You can request early deletion where local law permits by contacting support.
Third-Party Sharing We share your wallet transaction details with bKash, Nagad and Rocket to complete deposits and withdrawals, and we pass device signals to fraud-prevention services to block suspicious logins. We do not sell your information to advertisers or share it with unrelated third parties for marketing purposes outside our own promotional messages.
Your Rights and Requests You can ask us to show you what data we hold, correct any errors in your mobile number or payment records, or delete your account entirely. Reach out through live chat or email with your registered mobile number, and we will process the request within the timeframe set by applicable data-protection rules in your region.
PRIVACY QUESTIONS

Contact Us About Your Data

If you have questions about how we use your mobile number, wallet transaction history, or login records, reach out through any channel below. Our team will explain what data we hold, why we collected it, and how you can request corrections or deletions where local regulations allow.

Live Chat Open the chat icon in the bottom corner of any page and ask about your account data, cookie settings, or how we share information with payment processors. Our agents are online daily and can walk you through privacy controls in your account dashboard.
Email Support Send your data request or privacy question to our support address with your registered mobile number. We will reply within two business days with details on what information we hold and the steps to update or remove it under applicable law.
Account Dashboard Log in and visit the privacy section under account settings to review the mobile number, payment methods and email address we have on file. You can update your contact details or opt out of promotional messages directly from that screen.

Privacy Policy FAQ

We collect your mobile number, email address if you provide one, your chosen username, and the bKash, Nagad or Rocket account details you use to deposit. We also log your device type, IP address and login timestamps to secure your session and prevent unauthorised access.

We use your payment records to verify deposits, process withdrawal requests, reconcile your account balance, and comply with financial record-keeping rules. Transaction logs include the amount, timestamp, payment method and confirmation code, and we share them with the relevant wallet provider to complete each transfer.

No. We do not sell your mobile number, wallet details or gameplay history to third parties. We share transaction data only with payment processors like bKash, Nagad and Rocket to complete deposits and withdrawals, and with fraud-prevention services to protect your account from suspicious logins.

Contact our support team via live chat or email with your registered mobile number. We will send you a summary of your account information, payment history, and login records within the timeframe required by data-protection rules in your region, usually within two weeks.

Yes, where local law permits. Send a deletion request through live chat or email, and we will close your account and remove your mobile number, wallet details and gameplay history. Transaction records may be retained longer if financial compliance rules require it, but they will be anonymised once the retention period ends.

We use session cookies to keep you logged in, functional cookies to remember your language and currency settings, and analytics cookies to measure which game lobbies visitors open most. You can disable analytics cookies in your browser settings, but session cookies are required for login and wallet operations to work properly.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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